FREQUENTLY ASKED QUESTIONS

HOW THE "DESIGN & PRINT" PROCESS WORKS

STEP 1

Browse through our “Design & Print” product gallery and click on the product you want.

STEP 2

Choose to upload your own finished artwork or design your own artwork with our online designer and over a dozen FREE customizable templates.

Upload your favourite photos or images* and finish off the design by writing your message in a font of your choice.

The simple “drag and drop” online design software is easy to use and you will have tons of fun designing your own print products.

* Please ensure your images are large/ high resolution (300dpi) for best results. Small/ low resolution photos may result in the finished printed images being “blurry” or pixelated. If you are using photos taken with your smart phone, ensure your image settings are to “large”. Avoid using photos shared through messaging apps like WhatsApp as the photos are automatically compressed and not ideal for printing. We will accept and print uploaded photos/ images as submitted.

STEP 3

Once you are satisfied with your design, choose the quantity and checkout your shopping cart.

Once secured online payment is made, your order will be processed and printed within 3 – 5 working days. Subsequently, it will be delivered door-to-door to a local address of your choosing.

GENERAL QUESTIONS

The products/ books are produced on-demand at Ho Printing’s design and printing plant in Changi, Singapore.

Ho Printing is an ISO-certified design, print and digital company with almost 70 years of experience.

Payment is made securely online via PayPal or credit card when checking out.

Production typically takes between 3 – 5 working days and delivery takes about 2 days.

Yes, you can during office hours between 9am – 5pm (Mon – Fri). Choose the “Self-Collection” option upon checkout and you will be notified when your order is ready for self-collection at 31, Changi South Street 1, Changi South Industrial Estate, Singapore 486769.

At the moment, we only ship locally within Singapore. We will be exploring fulfilling international orders soon.

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"DESIGN & PRINT" PRODUCTS

“Design & Print” products are produced on-demand upon receiving a customer’s order and customized design.

The personalization process is made possible by our web design software that is integrated with our printing facilities. Our flagship class of digital printing presses allow us to perform variable printing in low quantities.

Most items are available as single item orders but some products like greeting cards, invitation cards, postcards and namecards have minimum quantities.

Check the description of the product that you are interested in for the minimum quantity required for purchase.

For best results, ensure your images are large/ high resolution (300dpi) for best results. Small/ low resolution photos may result in the finished printed images being “blurry” or pixelated. If you are using photos taken with your smart phone, ensure your image settings are to “large”.

Avoid using photos shared through messaging apps like WhatsApp as the photos are automatically compressed and not ideal for printing. We will accept and print uploaded photos/ images as submitted.

BOOKS

Yes, we have developed Singapore’s first online publishing platform for publishers, PagetoPrint.com. This platform allows you to upload your finished artwork and order books print-on-demand as needed. Order high quality books in low quantity.

If we print your books, we can also offer your titles on our Shopzone, bookstore, also known as SgBookShelf.sg

Ho Printing does offer warehousing, pick & pack and fulfilment services. If you are interested to discuss how we can work with you, please contact us at shopzone@hoprinting.com.sg and let us know the quantity of books you have and the number of titles.

Yes, we accept selected titles on a print-on-demand basis. If we print your books, we can also offer your titles on our Shopzone, bookstore, also known as SgBookShelf.sg.

Contact us at shopzone@hoprinting.com.sg to discuss details.

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